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Check out our Help Center for tons helpful information like FAQs, getting started guides, troubleshooting tips, and answers to many common questions and issues!

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Frequently Asked Questions

How quickly can I expect to hear from support? We strive to respond to all requests as quickly as possible, usually within a day or so. Our Pro Subscribers have access to Premium Support, guaranteeing a response within 24 hours for an issue with a Pro site on their account. Click here to learn more about Shareaholic Pro.

Can I contact Support via phone/Skype/smoke signals? All of our support is done via email communication, though you can certainly contact us on Twitter at @ShareaholicHELP if you prefer!

I don't see my site in the dropdown menu? If you can't find the site you need help with in your dropdown menu, please let us know in your message to us!

How does Premium Support work? Premium support means that we will get to your ticket faster. While we are dedicated to providing the same level of quality support to all of our users, we recognize that our Pro plan subscribers are more likely to have more urgent requirements or critically important sites. We do our best to get to solving these issues faster so that you can get back to enjoying Shareaholic!

How can I get access to Premium Support? To get access to Premium Support, you'll need to sign up for one of Pro Plans. You can read more about the plans on our Help Center or sign up here.